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FREE Shipping for all jewelry orders over $50 - no code needed!

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    WE ARE HERE TO HELP!!

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 609...490...1368

    Send us an email via our Contact Us Page

    SHIPPING

    Free shipping for destinations with in the US Only on orders of $50 or more of eligible items (exceptions may exist for heavier items).

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, American Express. The total will be charged to your card at checkout.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    Please feel free to review our return & refund policy.

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    New Shipping Prices Below:

    SHIPPING PRICES
    First Class Mail (US Only) - $4.95
    Priority Mail (US Only) - $9.95
    Express USPS Mail (US Only M-F ordered prior to 11AM ET - no Saturday Delivery) - $29.95
    International First Class Mail (UK, EU, AU and CA) - $16.95

     

    STANDARD SHIPPING:
    VAEL Designs ships all orders using the United States Postal Service and charges a flat fee of $4.95 for delivery via First Class Mail regardless of the size of the order.  We include tracking from USPS on all packages for your convenience.  If you need to expedite your order, please choose the appropriate shipping during checkout as additional fees do apply.

    EXCHANGES

    VAEL Designs wants its customers to be satisfied with all purchases.  If there is a problem with the product and you need an exchange, please contact us within 30 days of purchase to make arrangements for an exchange of the same item.  USPS First Class shipping costs will not be charged again for resending the item, but VAEL Designs will not be responsible for the shipping costs incurred to send the product back.

    RETURNS

    You must contact us within 30 days of purchase to make a return and to receive a full refund.  Shipping charges will not be refunded and the charges for shipping the item back will not be covered.  If you need to reach us, please contact us here.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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